Contact Us
Thank you for visiting Kkesy. If you have any questions about our products, orders, shipping, returns, refunds, or website, please contact us using the information below.
Customer Support
Email: info@kkesy.com
Phone: +44 7315 842967
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
We aim to respond to customer inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, or high-volume periods.
Office Address
Kkesy
225 Connaught Road
Luton, LU4 8ET
United Kingdom
Please note that this is our office address. It is not a retail store, public pickup location, or default return address.
For returns or exchanges, please contact us first at info@kkesy.com and wait for return instructions. Returns sent without prior authorization or sent to the wrong address may not be accepted.
Before Contacting Us
To help us assist you more efficiently, please include the following information when contacting us:
- Your order number, if applicable
- The email address used to place the order
- A brief description of your question or issue
- Photos, if your item arrived damaged, defective, or incorrect
Common Support Topics
You may contact us for assistance with:
- Product information
- Size or fit questions
- Order status
- Shipping and tracking
- Address correction requests
- Returns and exchanges
- Refunds
- Damaged, defective, or incorrect items
- Payment or checkout questions
Important Notes
Order changes and address corrections are not guaranteed once an order has been processed or shipped.
For shipping details, please review our Shipping Policy.
For returns, exchanges, and refunds, please review our Return & Refund Policy.
For privacy-related questions, please review our Privacy Policy.